Longevity Brain Lab is a voice-based app designed to support cognitive engagement and general wellbeing through interactive spoken sessions. It is not a medical device and does not provide medical advice, diagnosis, or treatment. See our Terms of Service.
How do I get help or report a problem?
Email us at support@longevitybrainlab.com with a description of the issue, your device type, and the app version if you have it. Screenshots help us resolve things faster.
How is my voice data handled?
Your voice sessions are transcribed so the app can respond to you. Voice recordings and transcripts are automatically deleted 90 days after each session. We don’t sell your data or use your recordings for advertising. Full details are in our Privacy Policy.
How do I delete my data or my account?
Email us at support@longevitybrainlab.com and we’ll delete your account and stored data (or use the in-app account-deletion option, if available). Voice recordings and transcripts are automatically deleted after 90 days regardless.
I’m in the beta. How do I share feedback?
We’d love to hear from you. Send thoughts, bugs, or ideas to support@longevitybrainlab.com, or reply through TestFlight’s built-in feedback tool. Beta features may change as we improve the app.
The app isn’t working / my microphone won’t connect. What can I try?
First, check that the app has microphone permission (in your device settings) and that you have a stable internet connection, then fully close and reopen the app. If it still doesn’t work, email us with your device model and OS version and we’ll help.
Do you offer refunds or manage billing?
Pricing details will be announced closer to launch. If you purchase through the App Store, subscriptions and refunds are handled by Apple. You can request a refund at reportaproblem.apple.com.