Support

Longevity Brain Lab is a voice-based app intended for general fitness, recreation, and wellness, supporting cognitive engagement through interactive spoken sessions. It is not a medical device and does not provide medical advice, diagnosis, or treatment. LBL is intended for adults aged 18 or older. See our Terms of Service.

Email us at support@longevitybrainlab.com with a description of the issue, your device type, and the app version if you have it. Screenshots help us resolve things faster.

Your audio is streamed to our service providers so it can be transcribed and the app can respond. LBL does not store audio recordings in its own application database. We store encrypted text transcripts of your answers and correctness results in your account. We don’t sell your data or use your recordings for advertising. Full details are in our Privacy Policy.

You can delete your account in the app through Settings → Delete account. This removes your account and associated app data from our active database. Some records may remain: in-app deletion does not automatically remove records held by RevenueCat, and backup copies and provider logs may persist under their own retention schedules. For help with information held outside our active database, email support@longevitybrainlab.com. Deleting your account does not cancel an Apple subscription — cancel that through your Apple account’s subscription settings.

Email support@longevitybrainlab.com to access, correct, delete, or obtain a copy of your personal information, or to withdraw consent. We may need to verify your identity or an authorized agent’s authority. We respond within the timeframes required by applicable law and will not discriminate against you for exercising your rights. See our Privacy Policy for details.

We’d love to hear from you. Send thoughts, bugs, or ideas to support@longevitybrainlab.com, or reply through TestFlight’s built-in feedback tool. Beta features may change as we improve the app.

First, check that the app has microphone permission (in your device settings) and that you have a stable internet connection, then fully close and reopen the app. If it still doesn’t work, email us with your device model and OS version and we’ll help.

Pricing details will be announced closer to launch. If you purchase through the App Store, subscriptions and refunds are handled by Apple. You can request a refund at reportaproblem.apple.com. To cancel a subscription, use your Apple account’s subscription settings — cancelling is separate from deleting your LBL account.